Faqs
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Frequently Asked Questions.
Wenas 3-in-1 Face Pack
You can use it in 3 ways – as a cleanser, scrubber, and face pack. Massage gently for cleansing, rub in circular motion for scrubbing, or apply a thin layer for 10–15 minutes for a face pack.
Yes, Wenas Face Pack is 100% chemical-free and safe for oily, dry, combination, and sensitive skin.
Yes, it’s a unisex product suitable for both men and women.
2–3 times a week is ideal for best results.
Skin will feel fresh, soft, and glowing within just 1–2 uses.
Cicer arietinum (Besan), Curcumin (Turmeric), Rosa damascena (Rose Powder), and Casein (Milk Protein).
No, it’s 100% natural, organic and chemical-free. Safe for sensitive skin.
Yes, it’s natural and safe for all ages. Patch test recommended for sensitive skin.
Deep cleanses, removes dead cells, reduces pimples/tan, clears blackheads, and makes skin soft and glowing.
It’s a 3-in-1 product (cleanser + scrubber + face pack) that is chemical-free, preservative-free, and cruelty-free.
Shelf life is 12–18 months. Store in a cool, dry place away from sunlight and moisture.
Wenas Vitamin C Serum
A natural, chemical-free serum enriched with Vitamin C and infused with menthol to brighten, hydrate, and refresh the skin.
Take 2–3 drops on clean skin, gently massage or pat into face & neck. Use after cleansing and before moisturizer/sunscreen.
Yes, it’s safe for oily, dry, combination, and sensitive skin.
Yes, it’s unisex and suitable for both men and women.
Brightens dull skin, reduces pigmentation & dark spots, hydrates, and provides a soothing cooling effect from menthol.
Visible improvements in skin brightness and glow within 1–2 weeks of regular use.
No, it’s chemical-free and safe. Cooling sensation is natural due to menthol.
Yes, but patch test is recommended for very sensitive skin.
Twice daily – morning & night for best results.
Yes, apply serum first after cleansing, then moisturizer & sunscreen.
Yes, Vitamin C lightens acne marks & pigmentation, and menthol soothes redness.
No, it naturally brightens without bleaching.
Shelf life is 12–18 months. Store in a cool, dry place, away from sunlight.
Common Order & Catalog FAQs
You can place an order through our website, WhatsApp, or by calling our sales team.
Yes, we have a complete product catalog available on our website and via WhatsApp on request.
Click on the “Catalog” section on our website or type “Catalog” in WhatsApp to receive a link/PDF.
We accept UPI, debit/credit cards, net banking, and cash on delivery (where available).
You will receive an order confirmation via WhatsApp/SMS/email with order details.
Delivery time depends on location — usually 3–7 business days for most areas.
Yes, tracking details will be shared via WhatsApp/SMS once the order is shipped.
Yes, we deliver all across the country.
Please contact us immediately via WhatsApp or call our support team. We will replace or refund as per our policy.
Orders can be cancelled or modified within 2 hours of placing them. Please contact us ASAP.
Yes, we offer special pricing for bulk orders. Contact our sales team for details.
Yes, returns/refunds are applicable in case of defective/damaged products within 7 days of delivery.
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You can reach us via WhatsApp, call, or email. Contact details are available on our website.